At Milinzi, your satisfaction is important to us. If you are not completely satisfied with your purchase, please review the policy below.
You may request a return within 30 days of receiving your order if:
For approved change-of-mind returns, the customer is responsible for return shipping costs. We recommend using a tracked shipping service, as Milinzi cannot be responsible for items lost during return transit.
Please contact us as soon as possible if your item:
Where possible, please notify us within 7 days of delivery so we can resolve the issue quickly. This request does not limit any rights you may have under applicable consumer laws.
Please include:
Depending on the circumstances, we may offer a replacement, refund, repair, or another appropriate solution. For eligible faulty, damaged, incorrect, or misdescribed items, Milinzi will cover or reimburse reasonable return shipping costs where required.
For hygiene and safety reasons, certain products cannot be returned after opening or use unless they are faulty, damaged, incorrect, or do not match their description.
Items that have been intentionally damaged, misused, altered, or returned incomplete may not qualify for a change-of-mind refund.
Before returning any item, please contact us at support@milinzi.com.
If your return is approved, we will provide return instructions and the correct return address. Please do not return an item without contacting us first, as it may be sent to the wrong location and delay your refund.
Once an approved return has been received and inspected, we will notify you of the outcome.
Approved refunds will be issued to the original payment method. Depending on your bank or payment provider, it may take 5–10 business days for the refund to appear after it has been processed.
Orders may be cancelled before they have been processed or dispatched. Please contact us as soon as possible if you wish to cancel an order.
Once an order has been dispatched, it cannot be cancelled and must be handled under this Returns & Refund Policy.
If your package appears to be lost in transit, please contact us. We will work with the shipping carrier to investigate and provide an appropriate solution.
This policy is provided in addition to any rights and remedies available under applicable consumer laws. Nothing in this policy is intended to exclude, restrict, or replace those rights.
If you have questions or need assistance with a return, please contact us.
Email:
support@milinzi.com
Website:
https://milinzi.com