Privacy Policy

1. Information We Collect

Depending on how you interact with Milinzi, we may collect:

• Your name, email address, telephone number, and account details.
• Your billing address, shipping address, and delivery instructions.
• Order history, products viewed, shopping-cart activity, returns, and customer-service communications.
• Payment-related information processed securely by our authorised payment providers.
• Your IP address, approximate location, browser type, device information, operating system, and referring website.
• Information about how you interact with our website, advertisements, emails, and social-media content.
• Cookie identifiers, advertising identifiers, and information collected through pixels or similar technologies.

Please do not send us sensitive personal information unless it is reasonably necessary for us to assist you.

2. How We Collect Information

We may collect personal information:

• Directly from you when you place an order, create an account, contact us, subscribe, or submit a form.
• Automatically through cookies, pixels, server logs, and similar technologies when you use our website.
• From payment providers, delivery partners, advertising platforms, analytics providers, and other service providers where permitted.

3. How We Use Your Information

We may use personal information to:

• Process, fulfil, deliver, and manage your orders.
• Provide order confirmations, tracking information, shipping updates, and customer support.
• Process returns, refunds, disputes, and warranty or consumer-guarantee requests.
• Detect and prevent fraud, misuse, security incidents, and unauthorised transactions.
• Operate, maintain, personalise, and improve our website and services.
• Measure website performance and understand how visitors use our website.
• Deliver and measure advertising, including relevant or interest-based advertisements where permitted.
• Send marketing communications where you have consented or where otherwise permitted by law.
• Comply with legal, accounting, tax, regulatory, and record-keeping obligations.

4. Payments

Payments are processed through authorised third-party providers, including WooPayments and PayPal.

Milinzi does not store your complete payment-card number or security code. Payment providers may collect and process information under their own privacy policies and security practices.

5. Cookies, Analytics, and Tracking Technologies

Our website uses cookies, pixels, and similar technologies to:

• Remember products in your shopping cart and maintain essential website functions.
• Remember preferences and improve your shopping experience.
• Analyse website traffic, visitor behaviour, and website performance.
• Measure advertising results and understand whether advertisements lead to visits or purchases.
• Help display advertisements that may be more relevant to your interests.

These technologies may collect information such as your IP address, device and browser details, cookie identifiers, pages viewed, products selected, cart activity, and purchase events.

Milinzi may use services provided by Google, Meta, TikTok, and other analytics or advertising partners. These providers may combine information received from our website with information they receive through other websites or services, subject to their own privacy policies.

You can control some cookies through your browser settings and, where available, through the cookie-consent options displayed on our website. Blocking certain cookies may affect website functionality.

6. How We Disclose Information

We may disclose personal information only where reasonably necessary to operate our business, provide services, protect our rights, or comply with the law. Recipients may include:

• Product suppliers and fulfilment partners that prepare and dispatch orders.
• Shipping carriers and tracking-service providers.
• WooCommerce, website-hosting, security, and technical-service providers.
• WooPayments, PayPal, banks, and payment-processing providers.
• Google and other website analytics providers.
• Meta, TikTok, and other advertising or social-media platforms.
• Email, customer-support, fraud-prevention, and business-service providers.
• Government authorities, regulators, courts, or law-enforcement agencies where required or authorised by law.

Service providers are given only the information reasonably necessary to perform their services.

7. Sale or Sharing of Personal Information

Milinzi does not sell customer names, contact details, or order lists for monetary payment.

We may disclose online identifiers and website-activity information to analytics or advertising providers. Depending on the laws applicable in your location, some of these disclosures may be considered a “sale,” “sharing,” or use for targeted advertising even when no money is exchanged.

Where required by applicable law, you may request to opt out of this type of disclosure or targeted advertising by contacting us at support@milinzi.com or by using available cookie-consent controls.

8. International Data Transfers

Milinzi operates from Australia and serves customers internationally. Personal information may be processed or stored in Australia, the United States, China, and other countries where our suppliers, fulfilment partners, payment providers, technology providers, analytics providers, or advertising partners operate.

Privacy laws in those countries may differ from the laws in your location. We take reasonable steps to work with reputable service providers and protect personal information as required by applicable law.

9. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Complete orders and provide customer support.
• Maintain business, accounting, tax, and transaction records.
• Resolve disputes, returns, refunds, and chargebacks.
• Prevent fraud and maintain website security.
• Meet legal and regulatory obligations.

Retention periods may vary depending on the type of information and the reason it was collected. When information is no longer reasonably required, we may delete it or remove identifying details where appropriate.

10. Data Security

We use reasonable technical and organisational measures intended to protect personal information against misuse, interference, loss, unauthorised access, modification, or disclosure.

However, no website, transmission method, or electronic-storage system can be guaranteed to be completely secure.

11. Your Privacy Rights and Choices

Depending on the laws applicable to you, you may have the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of certain personal information.
• Object to or restrict certain uses of your information.
• Withdraw consent where processing is based on consent.
• Opt out of marketing communications.
• Request information about certain disclosures of your personal information.
• Opt out of certain targeted advertising, selling, or sharing where applicable.

To make a privacy request, email support@milinzi.com. We may need to verify your identity before completing the request.

You can unsubscribe from promotional emails by using the unsubscribe link in the message or by contacting us. Transactional communications concerning an order may still be sent when necessary.

12. Children’s Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13.

If you believe a child has provided personal information to us without appropriate permission, please contact us so we can review and delete it where required.

13. Third-Party Websites

Our website may contain links to websites or services operated by third parties. Milinzi is not responsible for the privacy, security, or content practices of websites that we do not control.

We encourage you to review the privacy policies of third-party services before providing personal information to them.

14. Changes to This Policy

We may update this Privacy Policy to reflect changes to our services, technology, business practices, or legal obligations.

The latest version will be published on this page with an updated revision date.

15. Contact Us

If you have questions, wish to exercise a privacy right, or want to make a privacy complaint, please contact us.

Email:
support@milinzi.com

Website:
https://milinzi.com

We will review privacy enquiries and complaints and respond within a reasonable period.