At Milinzi, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help.
1. Return Eligibility
You may request a return if:
- The item arrives damaged or defective.
- You receive the wrong product.
- The item is significantly different from its description.
To be eligible for a return, please contact us within 30 days of receiving your order.
2. Non-Returnable Items
For hygiene and safety reasons, some products cannot be returned after use unless they are defective.
Items that have been intentionally damaged, misused, or altered are not eligible for a refund or replacement.
3. Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please include:
- Your order number
- A description of the issue
- Clear photos or videos showing the product and packaging
4. Refunds
Once your request has been reviewed and approved, refunds will be processed back to your original payment method.
Depending on your bank or payment provider, it may take 5–10 business days for the refund to appear.
5. Order Cancellation
Orders may be cancelled before they have been processed or shipped.
Once an order has been dispatched, it can no longer be cancelled and will fall under this Return & Refund Policy.
6. Shipping Costs
Shipping fees are generally non-refundable unless:
- We shipped the wrong item.
- The item arrived damaged.
- The product is confirmed to be defective.
7. Lost Packages
If your package appears to be lost during transit, please contact us.
We will work with the shipping carrier to investigate and provide an appropriate solution.
8. Contact Us
If you need assistance regarding your order, please contact us.
support@milinzi.comWebsite
https://milinzi.com