Effective Date: July 2026
At Milinzi, we are committed to delivering your order safely and as quickly as possible. Please review our shipping policy below.
1. Order Processing
Orders are typically processed within 1–3 business days after payment has been confirmed.
Orders are not processed on weekends or public holidays.
2. Shipping Time
Estimated delivery times vary depending on your location.
Typical delivery estimates:
- Australia: 5–10 business days
- United States: 7–12 business days
- Canada: 7–15 business days
- United Kingdom: 7–12 business days
- Europe: 7–15 business days
- Other countries: 10–20 business days
Please note these are estimates and may vary due to customs clearance, carrier delays, or peak seasons.
3. Shipping Confirmation
Once your order has been shipped, you will receive a confirmation email with tracking information (where available).
4. Order Tracking
You can track your shipment using the tracking number provided in your shipping confirmation email.
If you have not received tracking information within a few days after your order ships, please contact our support team.
5. Shipping Delays
Unexpected delays may occur due to:
- Severe weather
- Customs inspections
- Public holidays
- Carrier disruptions
We appreciate your patience in these situations.
6. Customs & Import Duties
International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.
These charges are the responsibility of the customer.
7. Incorrect Shipping Address
Please ensure your shipping address is accurate before completing your purchase.
Milinzi is not responsible for delays or failed deliveries caused by incorrect customer information.
8. Lost Packages
If your package appears to be lost, please contact us.
We will work with the shipping carrier to investigate and help resolve the issue.
9. Contact Us
If you have any questions regarding shipping, please contact us.
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